PROFESSIONAL SUPPORT FOR YOUR MAGENTO WEBSHOP
Whether you have developed your Magento webshop with us or at another IT house, we are always open to offer you a Magento support SLA agreement.
Our SLA agreements (Service Level Agreement with a fixed monthly number of hours) starts from 20 hours a month, but sometimes we also support customers into regular hourly settlement. With a SLA agreement you get:
- Billing per commenced quarter instead of per hour
- Lower hourly rate
- Priority in our production (max 3 days reaction time)
- Access to our project management system JIRA
In addition to the regular operation and maintenance of Magento webshops, we have extensive experience with upgrades and rewriting of Magento webshops, developing customized modules, setting up new storefronts/websites in Magento when you want to expand into new markets (e.g. Sweden, Norway and Germany), and optimization of both simple and complex Magento webshops (both in terms of the shops speed and how it scores in key tests). In addition, we are experts in the transportation and delivery section of a webshop. We often work closely with our SLA customer's SEO agencies, so we ensure that their ideas are implemented in the right way in your webshop.
As a SLA customer you will have access to the following resources and competencies:
- General IT consulting and sparring
- Light graphical work and retouch of images
- Help with adding static content and general typing work
DANISH SPEAKING PROJECT MANAGER
All support tasks are specified and added to our project management system JIRA, where you will be able to follow the development process. Larger tasks are estimated before they start, so everyone knows what to expect. Regular status meetings between you and your assigned project manager ensure you a full overview of the support tasks that are ongoing.
We quality test all support tasks before we upload to your live site.
Over the last 5 years, we have been striving to recruit, and empower our employees in Magento's exciting universe, which has so far resulted in 14 Certified Magento Programmers. Our goal is, of course, that all our developers obtain this certification as a quality stamp, as it is a quality insurance for our customers.
It also means that there will always be Magento certified developers associated with your Magento support team.
"FULL SERVICE" IT HOUSE
We are a full-service IT house, which means we have all the necessary resources in-house at our own office.
In this way, we ensure that the quality we deliver is always top-notch and that we can respond quickly and deliver on time.
We have our own server administrator who maintains and monitor our customers' dedicated servers and other hosting. We do not offer hosting but do assist our customers to find the best solution for them, according to their needs and budget here.
You may also be interested in reading about our service Magento Webshop.
If you are interested in other eCommerce CMS systems than Magento, you may want to read about our service eCommerce web development.
What our clients says
It has been a goal for us to optimize our webshop, so it scores top points on GTMatrix as well as it is quick and user friendly for our customers to work with. In this process, vConnect has been a great sparring and development partner, to whom we have achieved a very satisfying result. According to general Maintenance, Operations and Extensions, vConnect is competent and imaginative in their solution suggestions as well as very professional and careful with handling our online store - so our customers are not experiencing crashes or errors.
Anders Balmer - Co owner, kaffekapslen.dk
In vConnect we have got a "full service" Magento house that can help us with everything on our webshops and in the backend. If we have had a problem, a bug, a wish for an automated workflow or identified a business challenge, vConnect could come up with a solution. The foundation of our cooperation is vConnect's understanding of our business and business processes, which means that they understand the starting point and the purpose of the assignment. When it requires collaboration with a 3rd party, SEO partner or another IT house, vConnect participates as my adviser. In connection with the ongoing support and operation of the shop, we have had the opportunity to build some exciting and "fun" projects together. In addition to the always positive tone, vConnect is always goal oriented towards meeting our needs, and they always try to achieve the best possible result within the budget framework. We consider vConnect today as part of our team and not just an external partner.
Henrik Amilon - Holder, carlab.dk
I have worked with several web agencies, and by comparison I am very pleased with our cooperation with vConnect. They always act quickly on my queries and I can safely work on other tasks, as I know vConnect follows the tasks all the way to the door and keeps me updated along the way. Anders is very good at holding all the threads and communicating technical solutions in an intelligent language. All assignments are estimated very reasonable and are well documented. It's efficient, easy and manageable to work with vConnect! I give my warmest recommendations!
Kristine Brohl - e-Commerce manager, apair.dk
We chose to start working with vConnect as we needed a more flexible partner than our previous one. It has proved to be a good change. It's easy to work with Melissa and Thomas. They are both highly experienced within Magento, which we work in, and have a good understanding of the challenges we face as a webshop owner. If there are things they do not know, they quickly find answers among their experienced programmers and collaborators. There’s control over what the hours are used for, and it gives a sense of security when creating new tasks. Melissa is good at controlling the tasks. If tasks require a call to our 3rd party partners, she gladly handles this dialogue as well. It’s a really great help. Something that is important to us when choosing our partners is that they are proactive. Here too, vConnect is good at seeing things that can be optimized and comes up with suggestions for it. We are very pleased with the collaboration with vConnect.
Suzanne Olsen - Web-responsible, ergopartner.dk
When I read, that Google would start weighting sites with SSL higher on their search, I contacted vConnect and got a fixed offer on the whole task. They accounted for the setup of the SSL certificate and the rewriting of the none-compatible elements on my webshop. vConnect solved the assignment quick and professional!
Michael Christensen - Owner, coolkondom.dk